Legal

Privacy Policy

Effective Date: May 17, 2026

TelonAir ("Company," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide through our website and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us for HVAC-related services in California.

By using our website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

  • Submit a contact form
  • Request a quote or estimate
  • Schedule a service appointment
  • Apply for financing through third-party providers
  • Contact us by phone or email

The information we may collect includes:

  • Full name
  • Phone number
  • Email address
  • Service address
  • Service request details
  • Appointment information

We do not knowingly collect sensitive personal information unless voluntarily submitted by you.

2. How We Use Your Information

We may use your information to:

  • Respond to inquiries
  • Provide HVAC services and estimates
  • Schedule appointments
  • Improve our website and customer experience
  • Analyze website traffic and performance
  • Communicate regarding requested services
  • Maintain internal business records

We only collect information reasonably necessary to operate our business and provide services.

3. Google Analytics & Cookies

Our website uses Google Analytics to help us understand how visitors interact with our website. Google Analytics may collect information such as:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time spent on pages
  • Referring websites

This information is used solely for analytics and website improvement purposes.

Our website may also use cookies and similar tracking technologies to enhance user experience and improve functionality. You may disable cookies through your browser settings; however, portions of the website may not function properly.

Learn more about Google's privacy practices at: Google Privacy Policy

4. Financing Applications

Our website may contain links to third-party financing providers. Any financing application submitted through a third-party provider is governed by that provider's own privacy policy and terms. TelonAir is not responsible for the privacy practices, financing decisions, or content of third-party financing websites.

5. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share information only when necessary to:

  • Provide requested services
  • Comply with legal obligations
  • Protect our legal rights
  • Work with trusted service providers assisting with website hosting or analytics

Any third-party vendors we use are expected to maintain appropriate confidentiality and security standards.

6. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no electronic transmission or storage method can be guaranteed to be 100% secure. By using our website, you acknowledge this risk.

7. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you may have certain rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to:

  • Request access to personal information we collect
  • Request deletion of your personal information
  • Request correction of inaccurate personal information
  • Know how your information is used

We do not sell personal information as defined under California law.

8. Third-Party Links

Our website may contain links to third-party websites, including financing providers or external platforms. We are not responsible for the content, security, or privacy practices of any third-party websites. Users access third-party websites at their own risk.

9. Children's Privacy

Our website and services are not directed toward children under the age of 13. We do not knowingly collect information from children. If we become aware that personal information has been submitted by a child under 13, we will take reasonable steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically without prior notice. Any changes will become effective immediately upon posting to this page. Your continued use of the website after changes are posted constitutes acceptance of the revised Privacy Policy.

11. Contact Information

If you have questions regarding this Privacy Policy, you may contact us at:

TelonAir

Coachella Valley Area, California

Phone: (760) 699-1512

Email: [email protected]